At Flower Delivery Clerkenwell, we take great pride in being your trusted local florist, serving households and businesses in Clerkenwell with the freshest flowers available. Every bouquet we deliver is hand-selected and expertly arranged to ensure vibrant, long-lasting blooms arrive at your doorstep just as you expect. Our fresh flowers guarantee covers all orders in Clerkenwell, providing you with peace of mind for every occasion.
We handle your flowers with utmost care. However, in the rare case that your order is received damaged or not as described, please let us know as soon as possible after delivery. Damaged-on-arrival claims are eligible for review if reported with supporting photos. We are committed to resolving such issues quickly, ensuring you always experience the beauty and quality you deserve from Flower Delivery Clerkenwell.
Our fresh flower arrangements are guaranteed to look their best for a minimum of 5 days from the date of delivery, provided they are cared for according to our flower care instructions (found with every arrangement). Flower varieties may naturally vary in lifespan, but our expert florists take every precaution to select only the freshest stems for your order. If you believe your flowers have not met our freshness guarantee within this window, please contact us promptly so we can assist you.
Your satisfaction is important to us. If your order arrives damaged, does not meet our freshness standards, or if there is another quality issue, we offer prompt solutions. Depending on the nature of the issue, you may choose between a full refund or a replacement bouquet. Our team will work with you to make things right, so your flower experience remains positive no matter the situation.
Please note that returns and refunds requests related to personal tastes or minor variations in flower species or shade (due to seasonal availability) are not covered under our guarantee, but we always strive to meet specific requirements wherever possible. We appreciate your understanding, as flowers are a natural, delicate product with unique deliveries.
If you have a complaint regarding any aspect of your flower delivery, our customer satisfaction team is here to help. Simply reach out with the details of your order, the nature of your complaint, and any supporting information such as photographs. We aim to respond to all complaints efficiently and with a view to resolving them swiftly. Transparency and fairness are at the core of our process, and as a trusted local Clerkenwell florist, your feedback helps us maintain and raise our high standards.
As proud florists serving the Clerkenwell area, we are dedicated to providing the community—including both homes and local businesses—with exceptional floristry. Our returns, refunds, and complaints policies are designed with your satisfaction in mind, ensuring your experience is as delightful as our fresh flowers. Thank you for choosing Flower Delivery Clerkenwell as your reliable floral partner.
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