Clerkenwell Flower Delivery Terms & Conditions

Terms & Conditions for Online Flower Delivery in Clerkenwell

These Terms & Conditions ("Terms") apply to all flower delivery orders placed online with Flower Delivery Clerkenwell ("we", "us", or "our"). By using our website and placing an order, you (the "customer", "you" or "your") agree to be bound by these Terms. These Terms cover all customers in Clerkenwell and the surrounding areas who wish to use our online flower delivery services.

1. Order Process

To ensure seamless and efficient flower delivery in Clerkenwell, please follow our online ordering process as described below:

• Product Selection: Browse our flower arrangements by category or occasion and select the products you wish to purchase.
• Add to Basket: Choose your preferred size, add-ons (if applicable), and click "Add to Basket" to continue shopping or proceed to checkout.
• Checkout: Review your order and enter the delivery details, including recipient name, address, desired delivery date, and any personalised message for the card.
• Confirmation: Once you place the order, you will receive an email confirmation detailing your order summary, delivery address, and estimated delivery timeframe.

We strive to deliver the best service possible for Clerkenwell flower delivery. Orders will be fulfilled as close as possible to your preferred delivery time. Please double-check all details before completing your purchase, as errors may delay delivery.

2. Payments

We accept secure online payments via approved payment providers, including major debit and credit cards (Visa, Mastercard, American Express) and other payment solutions as made available at the time of order.

• Payment Timing: Full payment is required at the time of ordering for all flower deliveries in Clerkenwell and surrounding areas. No orders will be dispatched until payment has been received and cleared in full.
• Pricing: All prices are displayed in GBP and include Value Added Tax (VAT) where applicable. Delivery charges, if any, will be added at checkout and clearly displayed before you complete your order.
• Security: Your financial information is handled through secure payment gateways. We do not retain or store your card details.

If a payment is declined or fails to process, your flower order will not be confirmed, and you will be notified promptly.

3. Cancellations & Amendments

We understand plans can change. If you need to cancel or amend your flower delivery order in Clerkenwell, please take note of the following policy:

• Cancellation Window: Orders may be cancelled or amended up to 24 hours before the scheduled delivery date and time for a full refund. Cancellations made less than 24 hours before delivery may not be eligible for a full refund, as flowers are prepared fresh and perishable goods are involved.
• How to Cancel: To request a cancellation or amendment, please log in to your account on our website and follow the cancellation instructions, referencing your order number. If you do not receive confirmation of cancellation, your order will remain active.
• Bespoke or Special Order Flowers: Some customised, bespoke, or special order flowers may not be eligible for cancellation or refund once preparation has commenced. We will communicate this prior to order confirmation.
• Refunds: Once an eligible cancellation is made, refunds will be processed back to your original payment method within 5-10 working days.

We reserve the right to cancel orders at our discretion due to circumstances such as stock unavailability, payment issues, or unforeseen operational challenges.

4. Delivery Policy

Our flower delivery service covers Clerkenwell and the surrounding areas. Please review the following points:

• Delivery Days & Times: We deliver throughout the week, including weekends and select holidays. Specific delivery windows will be available at checkout.
• Same Day Delivery: For same-day delivery, orders must be received by the cut-off time specified on our website. Orders placed after this time will be delivered on the next available day.
• Recipient Not Available: If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour, at a designated safe place, or re-arrange delivery. A notice will be left to inform the recipient where the flowers have been left.
• Accurate Information: It is the customer’s responsibility to provide complete and accurate delivery information. We are not responsible for late or non-delivery arising from incorrect or incomplete addresses.
• Delivery Confirmation: Once delivered, you will receive an update confirming delivery was successful.

We will take all reasonable care to deliver your flowers on your chosen date. However, events outside our reasonable control (such as severe weather or local disruptions) may impact our ability to deliver on time. We will notify you as soon as possible in such cases.

5. Substitutions Policy

Due to seasonal availability, certain flowers or packaging may occasionally need to be substituted. In such instances, we will use flowers of equal or greater value and beauty, maintaining the overall style and colour theme of your chosen arrangement. We will endeavour to contact you about significant substitutions where feasible.

6. Product Quality & Complaints

We take great pride in providing fresh, high-quality flowers to Clerkenwell and surrounding areas. If you are not satisfied with your flower delivery for any reason, please contact us within 48 hours of delivery with details and a photo of the product, where possible.

• Quality Complaints: We will carefully review your complaint and, if appropriate, offer a replacement or refund.
• Non-Delivery: If your order has not arrived by the end of your chosen delivery window, please alert us promptly so we can investigate and resolve the issue as efficiently as possible.

We strive for high customer satisfaction with every flower delivery in Clerkenwell. Your feedback is valued and helps us continually improve our service.

7. Liability

We are not liable for any indirect, incidental, or consequential damages arising from use of our website or any delay or failure in delivering flowers due to circumstances beyond our control. Our liability in all cases is limited to the purchase price of the flowers ordered.

• Force Majeure: We are not responsible for failure or delay in delivery caused by events such as adverse weather, strikes, natural disasters, or other events set beyond our reasonable control.
• Allergies: We cannot guarantee that our flowers or arrangements are free from allergens. Customers are responsible for alerting recipients of potential for plant, pollen, or nut allergens.
• Third Party Deliveries: Where we use third party couriers or delivery agents, our responsibility extends to proper handover and timely dispatch. Any damage or delay after this point will be investigated, and we will advocate on your behalf as needed.

Nothing in these Terms seeks to exclude or limit liability for death or personal injury caused by our negligence or fraudulent misrepresentation, or any liability that cannot be excluded by law.

8. Intellectual Property

All content on our website, including images, product descriptions, logos, and branding, are the intellectual property of Flower Delivery Clerkenwell or our licensors. These materials may not be copied, reproduced, or used without our express written permission.

9. Personal Data & Privacy

We process your personal data in accordance with applicable UK legislation. Your information is used solely for the purposes of fulfilling your flower delivery order and communicating with you about our services, as further detailed in our Privacy Policy.

10. Governing Law & Jurisdiction

These Terms and any disputes arising out of or in connection with flower deliveries made in Clerkenwell and surrounding areas are governed by the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any disputes, claims or matters arising under these Terms.

11. Updates to Terms & Conditions

We may update these Terms from time to time. The latest version will be posted on our website. Continued use of our services constitutes acceptance of the updated Terms.

12. Applicability Across Clerkenwell & Surrounding Areas

These Terms and Conditions have been prepared specifically for all customers ordering flower delivery in Clerkenwell and the surrounding areas. They apply equally to all such customers, ensuring transparent and fair business practices throughout the region.

Thank you for choosing Flower Delivery Clerkenwell for your floral needs. Your satisfaction is our priority, and we are committed to providing you with outstanding flower delivery services in Clerkenwell and beyond.